Refund policy

Last updated: November 5, 2026

30-day returns

You have 30 days after your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to start a return

Please contact us first using the form on our Contact page, with your order number and the reason for the return. We will reply with return instructions. Please do not send items back before we have confirmed the return, as they may not reach the right address.

Refunds

Once we receive and inspect your returned item, we will notify you of the result. Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take several business days for the refund to appear.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Shipping charges paid on the original order are not refundable except where required by law.

Damaged, defective or incorrect items

If your item arrives damaged, defective or not as ordered, contact us within 30 days of delivery with your order number and clear photos. We will arrange a replacement or a refund.

Items that cannot be returned

Items that have been used, damaged by the customer, or altered cannot be returned.

Questions

If you have any questions about a return or refund, please contact us using the form on our Contact page.